Phuket housekeeping seminar promotes wellness-focused hotel service

A two-day seminar in Phuket urged housekeeping professionals to move beyond cleaning and help create hotel experiences that support guests’ physical and mental wellbeing.

Phuket Governor Chotinrin Kerdsum presided over the opening of the event at the Royal Phuket City Hotel, held under the theme “Beyond Cleaning to Wellness Experience Ambassador”. The seminar took place on 4-5 September and focused on skills development, industry trends and practical hotel operations.

The event brought together government officials, tourism and hotel industry representatives, housekeeping professionals, speakers and business partners. More than 70 speakers, experts, members, operators and partners took part.

Phuket Tourism Association President Sarayut Mallam congratulated the Phuket and Andaman Housekeeping Managers Club on its 25th anniversary. He said the association recognised the importance of staff development, knowledge-sharing and professional advancement, adding that housekeeping teams helped maintain service standards and build tourists’ trust through cleanliness, safety and attention to detail.

Tourism Authority of Thailand Phuket Office Deputy Director Raveewan Saengchan praised the club for creating opportunities for professional learning and the exchange of experience. She said developing personnel was important to improving service standards in Phuket and the Andaman region.

Club President Nongnuch Topraphas said the organisation had focused on personnel development throughout its 25 years of operation. She said the seminar aimed to expand housekeeping’s role from cleaning to creating experiences that considered guests’ physical and mental wellbeing, as well as social and environmental factors.